Privacy

1. Information We Collect

We may collect personal information including your name, contact details, passport information, emergency contacts, travel details, payment information and medical records necessary for arranging medical transport services.

2. How We Use Your Information

Your information is used solely for purposes including:

• Coordinating medical transport services.
• Communicating with hospitals, healthcare providers and family members.
• Arranging flights, ground transportation and travel logistics.
• Processing quotations, invoices and payments.
• Meeting legal and regulatory requirements.
• Improving our services and customer support.

3. Medical Information

Medical records are collected only when necessary to assess fitness for transport and to ensure appropriate medical care throughout the patient's journey. Such information is treated as confidential and handled only by authorised personnel.

4. Sharing Your Information

We only share your information when necessary to deliver our services, including with:

• Hospitals and healthcare professionals.
• Air ambulance operators and commercial airlines.
• Ground ambulance providers.
• Insurance companies and assistance providers.
• Government authorities where legally required.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal and medical information against unauthorised access, disclosure, alteration or destruction.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

7. Your Rights

Subject to applicable laws, you may request access to, correction of or deletion of your personal information. You may also withdraw consent where permitted by law.

8. Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and enhance website functionality. You may disable cookies through your browser settings if preferred.

9. Third-Party Websites

Our website may contain links to external websites. Apex Medevac is not responsible for the privacy practices or content of third-party websites.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page together with the updated effective date.